Question 1

How does Vendy set its prices?

Accepted Answer

Our price offer is based on a thorough, detailed assessment of your phone’s functional and cosmetic condition. We look at everything from battery health and serial number to the number of scratches on the screen and back glass. You’ll also find our price list in the kiosk by tapping “See our price list” on the kiosk’s front screen. We adjust our prices weekly based on market demand for each individual model.

Question 2

How long does it take to get paid?

Accepted Answer

We pay you instantly via Swish! The money is in your account the very second the transaction is complete.

Question 3

Can I get my phone back if I don’t like the price?

Accepted Answer

Yes, you can easily cancel the transaction and get your phone back if you’re not happy with the price.

Question 4

Can I get my device back after I’ve sold it?

Accepted Answer

No. Once you’ve accepted the price quote and been paid, the transaction is complete and we’re unable to return the device.

Question 5

Do I need to verify myself to sell my phone?

Accepted Answer

Yes, you need to verify yourself with BankID at the kiosk to complete the transaction - quick and secure! Your Swish account must also be linked to the same personal ID number as your BankID for the transaction to go through. You also need to be 18 years old to sell your phone.

Question 6

What are the rules at the machine?

Accepted Answer

You need to be 18 years old to sell your phone.

Question 7

Do I need to charge my device before visiting Vendy?

Accepted Answer

Not fully charged, but you need to have charged the phone to over 20% so everything goes as smoothly as possible at the kiosk. The phone must be switched on for you to sell it. Since old batteries can be unpredictable, it’s better to have a little extra charge.

Question 8

Do you buy Android phones?

Accepted Answer

Right now we only buy iPhones, but we plan to add selected Android models at the end of 2026!

Question 9

Which iPhone models can I sell?

Accepted Answer

The oldest iPhone series we accept is the iPhone 7. Since old iPhones are no longer updated by Apple (iPhone XS and older), they’ve unfortunately lost their resale value - these phones we can only recycle. We’ll still compensate you with 50 kr for responsibly recycling your old phone with Vendy. Note that your phone must still be able to power on and charge in order to be sold.

Question 10

Can I sell a broken phone?

Accepted Answer

Yes, of course you can sell a broken phone! However, the screen needs to work well enough that you can reset the phone and sign out of your Apple ID. If you can’t use the screen, the machine unfortunately can’t buy the phone.

Question 11

What happens to all my data on the phone after I’ve sold it?

Accepted Answer

Vendy only buys phones where the data has already been wiped.

Everything you’re wondering.

Pricing & payment

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